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	<title>The eLog &#187; Scott&#8217;s Tech Deck</title>
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	<description>...eLearning at Clark College</description>
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		<title>Ticket, Please&#8230;</title>
		<link>http://www.smartpenguin.org/eLog/2010/02/11/ticket-please/</link>
		<comments>http://www.smartpenguin.org/eLog/2010/02/11/ticket-please/#comments</comments>
		<pubDate>Fri, 12 Feb 2010 01:27:48 +0000</pubDate>
		<dc:creator>Scott</dc:creator>
				<category><![CDATA[Brendan's Tech Tank]]></category>
		<category><![CDATA[Scott's Tech Deck]]></category>
		<category><![CDATA[eLearning]]></category>
		<category><![CDATA[Resources]]></category>

		<guid isPermaLink="false">http://www.smartpenguin.org/eLog/?p=240</guid>
		<description><![CDATA[<p>eLearning has a new resource available on Smart Penguin for students, faculty, and staff.  Although Smart Penguin provides the solutions to, or the prevention of, most technical issues that Clark College Blackboard users may experience, things may still go awry.  To help students and faculty get back to their online coursework more quickly, the tech [...]]]></description>
			<content:encoded><![CDATA[<p>eLearning has a new resource available on Smart Penguin for students, faculty, and staff.  Although Smart Penguin provides the solutions to, or the prevention of, most technical issues that Clark College Blackboard users may experience, things may still go awry.  To help students and faculty get back to their online coursework more quickly, the tech support team in the eLearning Department now provides a system called Tech Ticket, which can be used to submit the details of a technical issue.  In a series of short questions about their computing environment, online users can quickly convey some of the important keys needed for an accurate diagnosis.  Tech Ticket then allows direct communication with eLearning tech support for improved collaboration and information exchange to aid a swift resolution.  You can find the link to file a Tech Ticket in the sidebar on Smart Penguin&#8217;s main post page, among our links at the bottom of that page, or in the following post on Smart Penguin:</p>
<p style="text-align: center;"><a title="Thats the Ticket" href="http://www.smartpenguin.org/smartpenguin/2010/02/11/thats-the-ticket/" target="_blank">That&#8217;s the Ticket!</a></p>
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		<title>Save the Course</title>
		<link>http://www.smartpenguin.org/eLog/2010/01/24/save-the-course/</link>
		<comments>http://www.smartpenguin.org/eLog/2010/01/24/save-the-course/#comments</comments>
		<pubDate>Mon, 25 Jan 2010 05:26:34 +0000</pubDate>
		<dc:creator>Scott</dc:creator>
				<category><![CDATA[Scott's Tech Deck]]></category>
		<category><![CDATA[Blackboard]]></category>

		<guid isPermaLink="false">http://www.smartpenguin.org/eLog/?p=225</guid>
		<description><![CDATA[<p>Course Export and Import Tools</p>
<p>The best tools for saving a personal copy of a course are Export and Import.  Keep in mind that these tools will not store or restore the students and their work, only the course content and structure.  The following are important points to consider:</p>

Exporting a course creates a downloadable package of [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Course Export and Import Tools</strong></p>
<p>The best tools for saving a personal copy of a course are Export and Import.  Keep in mind that these tools will not store or restore the students and their work, only the course content and structure.  The following are important points to consider:</p>
<ul>
<li>Exporting a course creates a downloadable package of the course content (compressed .zip file) that can later be imported into a Blackboard shell</li>
</ul>
<ul>
<li> Because the exported file can be imported as the whole course or as selected parts of the course through Import Package, it&#8217;s recommended that you select all areas when exporting a course</li>
</ul>
<ul>
<li> The saved file can only be viewed by being imported into Blackboard</li>
</ul>
<ul>
<li> Importing does not overwrite any existing information in the destination course in the following areas: Content, Discussion Boards, Gradebook Items, Groups, Tests, Surveys, and Pools. Imported information in these areas is added to existing information in the destination course.</li>
</ul>
<ul>
<li> Importing does overwrite Course Settings (if selected) in the destination course (other than the Course ID and Menu Settings).</li>
</ul>
<p><strong>Course Copy Tool</strong></p>
<p>Although the Course Copy tool doesn&#8217;t provide a personal copy of each course, which could later be moved to another Blackboard installation or reimported, it is the most common method for transferring courses from quarter to quarter or section to section.  This wizard based tool won&#8217;t overwrite any existing content, so it&#8217;s easy to unintentionally duplicate items, unless copying into an empty shell.  Use of the Recycle tool can help clean out excess content when necessary.  To help with this process, here is a short video about how to use the Course Copy tool:</p>
<p style="text-align: center;"><a title="Course Copy Process" href="http://www.clark.edu/academics/eLearning/faculty/Course_Copy-Engage_output/engage.swf" target="_blank">Course Copy Process</a></p>
<p><a name="download_grades"</a><strong>Download Gradebook Tool</strong></p>
<p>There is an important distinction to make regarding the separate  nature of student enrollments and Blackboard course content.  It&#8217;s easy  to assume that copying a course also copies the enrolled students and  their coursework, however that is not the case.  If the students are no  longer registered at Clark, they will fail to reappear when the course  is restored, no matter how you save the course.  This is because the  enrollment database is in a constant state of flux, with only currently  registered students accessible each quarter, while the Blackboard  content database is more constant, only changing when faculty make  adjustments to their courses.  You could think of course shells as  virtual classrooms which you can build, maintain, or change as you see  fit.  The students, however, will come and go &#8211; just as they do in the  face-to-face environment… Your only record of them is what you store or  have recorded in IBC.  This is why it&#8217;s important to save your  Gradebooks from Blackboard using the Download Gradebook tool at the end  of each quarter, before I run our snapshot process and the student  enrollment files change.  The date that this will occur is posted in our  <a title="Faculty Blackboard Planner" href="http://www.smartpenguin.org/eLog/faculty-blackboard-planner/" target="_blank">Faculty Blackboard Planner</a> page, as well as my end  of term email announcement.</p>
<p style="text-align: left;">I hope that explains the options available for saving courses&#8230; Please feel free to comment or contact me in eLearning for more information.</p>
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		<title>Penguins Go Green with Gmail!</title>
		<link>http://www.smartpenguin.org/eLog/2010/01/03/penguins-go-green-with-gmail/</link>
		<comments>http://www.smartpenguin.org/eLog/2010/01/03/penguins-go-green-with-gmail/#comments</comments>
		<pubDate>Mon, 04 Jan 2010 01:14:07 +0000</pubDate>
		<dc:creator>Scott</dc:creator>
				<category><![CDATA[Scott's Tech Deck]]></category>
		<category><![CDATA[Student Email]]></category>

		<guid isPermaLink="false">http://www.smartpenguin.org/eLog/?p=170</guid>
		<description><![CDATA[<p>Faculty, please note that Clark College no longer sends paper mail to students and will now send correspondence to their Clark Gmail accounts instead.  Since this includes important college information for students (registration notices, wait list information, financial aid notifications, etc.) it&#8217;s important to let them know.  You can help spread the word to students [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.smartpenguin.org/eLog/wp-content/uploads/2010/01/cute-green-penguin.png"><img class="alignleft size-thumbnail wp-image-171" title="cute green penguin" src="http://www.smartpenguin.org/eLog/wp-content/uploads/2010/01/cute-green-penguin-150x150.png" alt="cute green penguin" width="150" height="150" /></a>Faculty, please note that Clark College no longer sends paper mail to students and will now send correspondence to their Clark Gmail accounts instead.  Since this includes important college information for students (registration notices, wait list information, financial aid notifications, etc.) it&#8217;s important to let them know.  You can help spread the word to students and be sure they understand that these accounts <strong>must be activated</strong> to work.  Also, you should know that Blackboard has these Gmail addresses entered by default (appearing with suffix @students.clark.edu, not @gmail.com) and Gmail will <strong>NOT</strong> send bounce receipts from inactivated accounts back to the sender.  I&#8217;ve recently posted about this to students on the <a title="Smart Penguin Tech Blog" href="http://www.smartpenguin.org/smartpenguin/" target="_blank">Smart Penguin Tech Blog</a>, including the option to set up forwarding in the Clark Gmail account to their preferred email address.  You may refer your students to the specific <a title="Smart Penguin Gmail Post" href="http://www.smartpenguin.org/smartpenguin/2010/01/03/penguins-are-going-green-with-gmail-2/" target="_blank">Gmail post on Smart Penguin</a>, the <a title="Student Services Gmail" href="http://www.clark.edu/student_services/computing_resources/email.php" target="_blank">Student Services Gmail website</a>, or just send them directly to the <a title="Clark Gmail Sign Up Page" href="http://www.clark.edu/myemail" target="_blank">Clark Gmail sign up</a> page.  Clark Gmail support for students can be reached at 922-2010 or gmailhelp @ students.clark.edu.  If you have any general questions about the Clark Gmail accounts, please contact IT Services.  <span style="font-size: x-small;"> </span></p>
<p><a href="https://exchange.clark.edu/exchweb/bin/redir.asp?URL=http://www.clark.edu/student_services/computing_resources/email.php" target="_blank"></a><a href="https://exchange.clark.edu/exchweb/bin/redir.asp?URL=http://partnerpage.google.com/students.clark.edu" target="_blank"></a></p>
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		<item>
		<title>Plan Blackboard</title>
		<link>http://www.smartpenguin.org/eLog/2009/12/08/plan-blackboard/</link>
		<comments>http://www.smartpenguin.org/eLog/2009/12/08/plan-blackboard/#comments</comments>
		<pubDate>Wed, 09 Dec 2009 01:46:25 +0000</pubDate>
		<dc:creator>Scott</dc:creator>
				<category><![CDATA[Scott's Tech Deck]]></category>
		<category><![CDATA[eLearning]]></category>
		<category><![CDATA[Blackboard]]></category>

		<guid isPermaLink="false">http://www.smartpenguin.org/eLog/?p=135</guid>
		<description><![CDATA[<p>We now have a new page on The eLog called, &#8220;Faculty Blackboard Planner.&#8221;  &#8230;You&#8217;ll find it in the page links above.  It&#8217;s a Blackboard activities calendar where you can see what dates we have planned for various events such as quarter shell availability, when to use the Blackboard Gradebook tool to safely store your grades [...]]]></description>
			<content:encoded><![CDATA[<p>We now have a new page on The eLog called, &#8220;Faculty Blackboard Planner.&#8221;  &#8230;You&#8217;ll find it in the page links above.  It&#8217;s a Blackboard activities calendar where you can see what dates we have planned for various events such as quarter shell availability, when to use the Blackboard Gradebook tool to safely store your grades before the snapshot process removes that information, and many other timely events, most of which I will also make reference to in the usual email notifications.  I will be posting dates in this planner as soon as they become known to us here in eLearning and I hope you find it useful.  As always, be sure to let me know if you have any ideas or suggestions.</p>
]]></content:encoded>
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		<item>
		<title>On a Role</title>
		<link>http://www.smartpenguin.org/eLog/2009/12/02/on-a-role/</link>
		<comments>http://www.smartpenguin.org/eLog/2009/12/02/on-a-role/#comments</comments>
		<pubDate>Wed, 02 Dec 2009 19:09:42 +0000</pubDate>
		<dc:creator>Scott</dc:creator>
				<category><![CDATA[Scott's Tech Deck]]></category>
		<category><![CDATA[Blackboard]]></category>

		<guid isPermaLink="false">http://www.smartpenguin.org/eLog/?p=130</guid>
		<description><![CDATA[<p>I often get questions from faculty about the various user roles available in Blackboard.  The differences among them are mainly in the Course Control Panel accessibility.  Privileges range from that of Instructor with full access, to that of Student with no Control Panel at all.  Instructors have the unique ability to make courses available to [...]]]></description>
			<content:encoded><![CDATA[<p>I often get questions from faculty about the various user roles available in Blackboard.  The differences among them are mainly in the Course Control Panel accessibility.  Privileges range from that of Instructor with full access, to that of Student with no Control Panel at all.  Instructors have the unique ability to make courses available to students, whereas students can only participate in courses that have been made available to them and that they are enrolled in.  Besides that of Instructor and Student, there are other useful roles such as Mock Student, Temporary Student, Teacher&#8217;s Assistant, Course Builder, and various organization roles.</p>
<p>A Mock Student is a fictitious user with a student role whose login credentials are assigned to an instructor.  This can be useful for an instructor who wants to see exactly what the student sees and experiences.  Once the Mock Student role is in place, it will remain throughout the course.</p>
<p>A Temporary or Generic Student is a temporary account I can set up for wait-listed students, by faculty request.  In this role, students must be instructed by faculty to observe only and not participate, much like a wait-listed student in a face-to-face class.  Several potential students may use this same account to access the course syllabus and view the assignments.  After the wait-listed students have been officially added to the course, with their own accounts and associated ID&#8217;s, their class participation may begin and I will then automatically remove these temporary accounts.</p>
<p>The Teacher&#8217;s Assistant role has access to many of the same areas as the Instructor role&#8230;  Both have full access to the Control Panel, however only the Instructor will be shown under the students&#8217; Courses tab or through Course Search.  Teacher&#8217;s Assistants also cannot change the course settings, do a course copy, or modify a course name and description.  If the course is unavailable to students, they may still access the course, just as the Instructor role can.</p>
<p>The Course Builder role has access to most areas of the Course Control Panel, except for student grades and outcomes.  It is intended for those faculty who wish to share course content with each other or for providing cohesion within departments.  Course Builders can copy course content, modify settings, or change the course name and description.  If the course is unavailable to students, they may still access the course.</p>
<p>In Blackboard Organization shells there are corresponding roles available such as Leader (which has similar privileges to the Instructor role), Organization Builder (which is comparable to the Course Builder), and Participant (which is equivalent to the Student role).</p>
<p>Faculty may contact me directly to request specific roles; however, to enter a class taught by someone else, you must have permission from the Course Instructor before I can proceed.  The instructor can provide me with the specific information and permission by email or by phone.</p>
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		<item>
		<title>Highly Elluminating</title>
		<link>http://www.smartpenguin.org/eLog/2009/10/26/highly-elluminating/</link>
		<comments>http://www.smartpenguin.org/eLog/2009/10/26/highly-elluminating/#comments</comments>
		<pubDate>Tue, 27 Oct 2009 01:11:19 +0000</pubDate>
		<dc:creator>Scott</dc:creator>
				<category><![CDATA[Scott's Tech Deck]]></category>
		<category><![CDATA[Elluminate]]></category>
		<category><![CDATA[Free Software]]></category>

		<guid isPermaLink="false">http://www.smartpenguin.org/eLog/?p=47</guid>
		<description><![CDATA[<p>Here in eLearning, we often consider the possible effects any disaster could have on regularly held classes and the demands it could put on Blackboard and the other software systems we maintain.  As Clark&#8217;s eLearning Systems Administrator, I have seen the use of Blackboard increase dramatically, as our faculty discover its potential.  However, Elluminate has [...]]]></description>
			<content:encoded><![CDATA[<p><img class="alignleft size-full wp-image-50" title="elluminate" src="http://www.smartpenguin.org/eLog/wp-content/uploads/2009/10/elluminate1.png" alt="elluminate" width="153" height="75" />Here in eLearning, we often consider the possible effects any disaster could have on regularly held classes and the demands it could put on Blackboard and the other software systems we maintain.  As Clark&#8217;s eLearning Systems Administrator, I have seen the use of Blackboard increase dramatically, as our faculty discover its potential.  However, Elluminate has not seen the increase in usage which would reflect its capability.</p>
<p>Our version, called &#8220;Elluminate Live&#8221; and provided free through the State of Washington, includes an audio component, a typed chat area, and an interactive whiteboard for drawing, showing images or displaying PowerPoint presentations.  You can share your desktop or demonstrate something in a software application, use breakout rooms for collaborative learning, or take advantage of the quiz manager or polling feature.  You can also do synchronized web browsing, transfer files, and (for math and science) there&#8217;s a graphing calculator and a math symbol library.</p>
<p>Although Elluminate has been well established as a virtual meeting and collaboration tool, some of Clark&#8217;s own faculty, such as Willy Cushwa, have been experimenting with its use as an online classroom as well.  It seems to be a hit with his students.  Sally Keely has also remarked on the useful features of this specialty software and her ideas for increasing its usage beyond online office hours.  Although the video feature isn&#8217;t always recommended for bandwidth reasons, many of the other features seem to captivate and engage most users.  Generally, the moderator uses a mic or headset and the whiteboard area while the participants listen, observe, and use the chat area, responding to the moderator by typing or raising their &#8220;hands&#8221; to ask questions.  Though these sessions are conducted synchronously, Elluminate sessions can also be recorded and made available later.  For those students or participants with less technical experience, there is a <a title="Participant Orientation" href="https://sas.elluminate.com/p.jnlp?psid=2009-06-25.1027.M.3A8024183F2D7473CFAF69B116B230.vcr" target="_blank">five minute orientation</a> available on the Elluminate website.</p>
<p>Elluminate is sophisticated, yet straightforward to use.  I encourage all faculty and administrators at Clark to go through the online moderator training and discover this new tool.  As a moderator with audio capabilities, a headset may be required, unless your computer is already equipped with a built-in mic and speakers &#8211; contact ITS (x2425) to purchase any necessary equipment.  The links below should help get you going&#8230;  After you complete the training, just contact me (scoffie at clark.edu) and I will set you up with your own meeting space or classroom where you may join the ranks of the Elluminati!</p>
<p style="text-align: center;"><a title="Check for Technical Requirements" href="http://elluminate.com/support/index.jsp" target="_blank">Check your computer for technical requirements</a></p>
<p style="text-align: center;"><a title="Five Minute Participant Orientation" href="https://sas.elluminate.com/p.jnlp?psid=2009-06-25.1027.M.3A8024183F2D7473CFAF69B116B230.vcr" target="_blank">Five minute orientation for student participants or meeting attendees</a></p>
<p style="text-align: center;">
<p style="text-align: left;">For meeting or classroom moderator training, sign up for the two live training sessions using the link below.  The sessions are:</p>
<ul>
<li>&#8220;Getting Started with Elluminate Live for Moderators&#8221;</li>
<li>&#8220;Next Steps with Elluminate Live for Moderators&#8221;</li>
</ul>
<p style="text-align: center;"><a title="Sign up for Free Online Training" href="http://sas.elluminate.com/site/external/event/schedule?etn=training&amp;eef=1" target="_blank">Sign up for free training and select a time you would like to attend</a></p>
<p style="text-align: center;">
<p style="text-align: left;">Once you are comfortable with the basics, you may be interested in some of the more robust features:</p>
<p style="text-align: center;"><a title="Advanced Training for Moderators" href="http://elluminate.com/support/docs/9.5/moderator.jsp" target="_blank">Additional documents and recordings for advanced training of moderators</a></p>
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