Smart Penguin

Clark College eLearning Tech Support

Smart Penguin

Clark College eLearning Tech Support
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Here you'll find technical information to help you succeed in your online courses. Our pages are above and categories are below, with a tag cloud floating around here somewhere...

Take a Drive into the Cloud

Posted In: General Tips, Resources

There are a lot of clever ways to keep from losing those little USB “thumb” drives, but they invariably end up missing or damaged, or you just have too many to keep track of them all.  Now you can forget about those and try a free “cloud drive” instead, which you can access with most internet enabled devices with a browser.  Clark eLearning support techs have tested several services and although there are many with great usefulness, we prefer one called Dropbox for its ease of use, excellent features, and compatibility with the software used at Clark.  Sometimes when this storage concept is shared there is initial confusion between the assignment dropbox in Moodle and the Dropbox service in the cloud, but once both have been experienced, the differences should be clear.  This can be especially useful when you run into Moodle’s file size limitation for uploading.  Most of the provided Dropbox folders are private, but you will have a public sub-folder where you can place such files and then just share the link to download.  So even if you’re up against a deadline and unable to upload an assignment file into Moodle, Dropbox could save the day.

While Dropbox functions as a cross-platform cloud storage service that works with Windows, Mac, Linux, and many mobile devices with a browser, another strength is in file synchronization and history.  As each device onto which you’ve installed Dropbox is used to access your cloud folders, your latest saved revisions to any files will be there, automatically synchronized for you.  If you’re on a public computer, you can still use your Dropbox by logging in on the web interface.  The revision history support also allows for file recovery, so any files you may have deleted or mistakenly altered can be brought back.  This makes it handy for students on the go, because you can’t lose your work no matter where you are.  As long as you have access to a device with the program to open, edit, and save the file, you can work on your assignment.

The file history is limited to 30 days in the free version of Dropbox and the space allocation is 2GB to start, with up to 18GB possible.  Users who want more storage (up to 500GB) and extended features can upgrade to a paid version.  If you’d like to learn more about Dropbox and how it works, click below:

Learn More about Dropbox in the Cloud

└ Tags: Assignment Issues, Assignment Tips, Moodle, Multimedia, Resources
2 Comments

Get PhD Smart!

Posted In: eLearning, Faculty FYI, General Tips, Resources

For Smart Penguins experiencing computer issues, Clark provides several free options to choose from, depending on the situation.  For help with any Moodle specific issues, you should either file a Tech Ticket or contact our eLearning Student Support Specialist, Brendan Pust, whose contact information, hours, and location are shown in the Moodle sidebar as Moodle Help.  If the problem isn’t Moodle related and is occurring on college owned equipment, students will need to contact the computer Lab Manager.

If the trouble isn’t necessarily confined to just Moodle and it happens to be a computer that you personally own, you may be pleasantly surprised to learn of the PhD, or Penguin help Desk.  The PhD is a student staffed computer help desk run as part of the Computer Support Specialist program offered by the CTEC Department.  It is located on the Clark College main campus and provides students, faculty, and anyone in the community with the following FREE services:

  • Installation of anti-virus/anti-malware software
  • Virus/malware removal and system speed-up
  • Recommend parts purchases for customers
  • Help with application error messages
  • Troubleshoot network/internet issues
  • Troubleshoot hardware and software issues
  • Re-format hard drive and re-install software
  • Computer advice

The PhD is a great resource that we enthusiastically recommend!  Check out this flyer for more information and a map to their location:

PhD for Smart Penguins @ Clark College

You can also find their contact information here:

Student Run Helpdesk

└ Tags: ISP, Moodle, Resources, Security, Tech Help
 Comment 

Get the Word Out

Posted In: General Tips

MS Word CodeMany of our Moodlers are experiencing issues when attempting to copy and paste text directly from Microsoft Word.  The problem lies in the hidden word processor formatting code which accompanies your text, but may not appear until after you submit your post.

To avoid this issue, which can sometimes be serious enough to lock up your browser, you will need to “clean” the MS Word text first by pasting it into a simple text editor such as Notepad (PC) or TextEdit (Mac).  Then copy the text again, this time from Notepad or TextEdit, and paste it into Moodle.  That will allow you to use MS Word for grammar and spell checking, but it will also remove a lot of the fancy formatting you may have done.  At that point, you would simply use the Moodle editor tools to reformat your text.

You could also try using Google Docs, which you should have access to after logging into your student Gmail account and clicking on the link for Documents.  Then use the upload button to import your Word document.  After checking the result, you can copy and paste the cleaned text into Moodle without any issue, other than some slight reformatting that you might want to do.

HTML ButtonThere is another trick that you might like to try if you’re a more advanced user, which involves toggling the HTML button (which looks like the image on the right) and deleting the MS formatting code that precedes your text.  The “Clean Word HTML” button in the Moodle editor (which has a “W” on it) may work for some with older versions of Word, however, it will not remove all of it so some manual removal will still be necessary.

└ Tags: Forum Issues, Forum Tips, Moodle, MS Word
 Comment 

Just the Ticket!

Posted In: Browser Issues, eLearning, Faculty FYI, General Tips, Login Issues, Online Tools, Resources

Tech Ticket is moving to a new site with more services and coverage!  Since our migration to Moodle Joule, eLearning technical support issues have decreased substantially by the percentage of users.  However, since Moodle is so popular here at Clark, we have significantly increased the number of courses in the LMS and now serve approximately 10,000 active users.  Although Tech Ticket has served us efficiently and well with its simplicity and freely available WordPress, it is time for us to move to a new service to support our students and faculty.

The new Tech Ticket is accessible by clicking on the link on our Clark Moodle or eLearning front pages, from the sidebar link here on Smart Penguin, or via Moodle Help which you will see when you first login on Moodle.  Tech Ticket still has our same Smart Penguin alerts and feeds, but it also includes a diagnostic systems test for required components, a searchable knowledge base, and a Smart Form to submit tickets and attach any screenshots.  The online course support is handled in partnership with AeLearn Solutions of Tampa Bay, Florida and will involve Clark eLearning tech support staff responses during weekday hours, after-hour and weekend coverage by AeLearn, with escalation to Clark eLearning staff for issues higher than basic Tier 1 support.  Students and faculty can create tickets and receive Moodle support via email, 7 days/week, from 8 AM to midnight (Pacific time).  Since weekend coverage was being handled with volunteered eLearning staff hours when available, the increased coverage should help our online learners tremendously.

We look forward to hearing any feedback you may have as we test out this new system… Click the image to check it out!

Tech Ticket

└ Tags: Assignment Issues, Forum Issues, Joule, Moodle, Resources, Tech Help, Test Trouble
1 Comment

Run with the ‘Fox

Posted In: Browser Issues, Faculty FYI, General Tips

Click to download FirefoxGetting the right browser setup and running is critical to your success with online coursework.  Mozilla Firefox is the browser of choice and is at the top of our recommended list for Clark’s Moodle as it presents the fewest issues for our users.  Firefox installs easily and comes setup for access to your online courses.  You can still use another browser as your default choice for surfing, but to go to class, just fire up Firefox and access Moodle with that instead.

If your instructor requires you to use Internet Explorer for your class, you could use Internet Explorer 8 after clicking the “Compatibility View” button.  By placing the IE 8 browser in compatibility mode you will force the browser to behave as an IE 7 version while working in Moodle.  This is important so you can view all content, assignments, forum text boxes, etc.  Moodle users have been reporting multiple incompatibility issues with Internet Explorer 9, so we are advising that users switch to Firefox instead.

You should also be aware that two other popular browsers, Safari and Chrome, are not recommended for use with our current version of Moodle.  Users have reported multiple issues with forum editor tools, Wiris equation editor, display errors, and quizzes.  Once again, Firefox for Windows or Mac should be the browser of choice.  Click the Firefox logo above to download and install.

└ Tags: Chrome, Firefox, Forum Issues, IE 8, IE 9, Internet Explorer, Moodle, Safari, Test Trouble, WIRIS
1 Comment

WIRIS Wizardry

Posted In: Browser Issues, eLearning, Faculty FYI, Online Tools, Resources

WIRIS Editor buttonWIRIS EquationsClark’s online math courses have upgraded to the WIRIS Equation Editor for your use in forums in our Moodle joule.  You’ll notice a yellow button in the forums text editor toolbar with a square root symbol on it.  Clicking that button will bring up the WIRIS editor window where you can use the symbol and operator palettes to automatically create nice looking math expressions in your forum discussions.  This makes taking an online math course at Clark much easier and more enjoyable.  In fact, WIRIS is pretty fun to use, so play around with it if you like, and check out our eLearning course offerings and sign up for one of these popular online math courses… It’s as easy as Pi!  :)

Note:  Safari and Chrome browsers are not recommended for use with Clark’s Moodle and will cause issues with WIRIS and other editing tools in your online forums.  Click to learn more about what browser to use…

If you’re prepping for an online math course and want to become a WIRIS wiz, here’s a link to the WIRIS user manual.

└ Tags: Forum Tips, Joule, Moodle, WIRIS
 Comment 

Fine Feathered Friends

Posted In: eLearning

Our returning visitors will notice that Smart Penguin has undergone a molt!

Take a look around and feel free to use our Ask eLearning page to let us know if there are any problems or more changes that you would like to see, as we continue to preen and tweak our new look…

Welcome, Smart Penguins, to Fall quarter at Clark College!

 Comment 

Stayin’ Alive

Posted In: Faculty FYI, General Tips

Tick TockOne of the keys to success with Moodle is being aware of your server activity and session timeout.  Whenever you log in, Moodle starts a session for you and tracks your time.  After three hours of no server activity, Moodle will automatically logout for you and close the idle session.  Server activity would consist of making requests of Moodle, such as clicking on an assignment or forum thread and saving or submitting your response in a forum or test, but not reading or typing.  So even if you have been typing a long forum reply or essay, you could click to save and receive the dreaded sesskey (timeout) error and lose your work if you’re not careful.

To avoid this possibility, when you are in the process of typing a long forum reply or essay and believe you may be close to three hours with no server activity, it’s a really good idea to highlight and copy your text before you request Moodle to save your work.  Either that or type any long responses in another program like Notepad or TextEdit first, and then copy and paste that text into the Moodle text editor.  To prepare for a big essay test, you could also take the extra step of first logging out and back into Moodle, so you’re sure that you have a fresh session to work with.  If available, be sure to click the “Save without submitting” button to keep your server connection alive.

└ Tags: Forum Issues, Moodle, Test Trouble
 Comment 

Not in the Moodle?

Posted In: eLearning, Faculty FYI, General Tips, Login Issues, Resources

Moodle Powered PenguinIf you’ve recently registered for classes and are trying to login on Clark’s Moodle without success, the most likely reason is that you don’t have an account in Moodle yet.  It can take one business day for your Moodle account to be created.

If you’ve had a course in Moodle before, then you should still have an account and be able to login.  Be sure you’re entering your username and password carefully (usernames are not case sensitive, but passwords are).  If you have forgotten your password and your student Gmail account has been activated, you can use the password reset utility on the Moodle login page.  Just be sure to enter either your username or your student Gmail address.  The password reset utility will only send to your student email address.  Note: If you have disabled your email in Moodle, that will prevent you from receiving your password reset notifications and you will need to file a Tech Ticket to have your Moodle password reset.

Once you’ve logged in on Moodle, your new classes for the upcoming quarter may not appear until the session starts.  If you don’t currently have any available courses in Moodle, you will see this message in the center frame, “No course information to show.”  Once the instructor has made the course available to students, you will see the course name when you login on Moodle, which you can click on to enter the course.  The date below shows the latest date and time when you should expect your fully online courses to be available.

Spring quarter online classes in Moodle should be available by noon on: 

April 8th

Some instructors will make their online courses available to students a few days early, but many follow the college schedule.  So the latest you should see your online course appear is noon on the first day of classes.  If not, file a Tech Ticket right away so we can get you going.  Hybrid, web enhanced, and face-to-face courses may be turned on later, after you have met with your instructor.  It is also possible that your course may not be using Moodle, so check with your instructor.

While you’re waiting for the new quarter to start, take the opportunity to get acquainted with Moodle by clicking on the glowing green Moodle Help after you first login.  There are resources available there to help you check and make sure that you and your computer system are ready for Moodle.  If you decide that you need some help to prepare, you will find the support contacts and orientation information you need there.  For fully online students, be sure to check out the online Moodle tutorials page here on Smart Penguin as well as the Test Taking Tips page.  Finally, since many instructors will send out email announcements to their classes using the college provided student Gmail addresses, you’ll want to make sure that your student Gmail account has been activated, is functioning correctly, and is ready to go.  Taking these vital first steps is the key to your success in a class using Moodle.

└ Tags: Moodle, My Account, Password, Tech Help
21 Comments

First Class Email

Posted In: eLearning, Faculty FYI, General Tips, Login Issues, Resources

As you probably know, most online services at Clark now require an activated student Gmail account.  Beginning Summer quarter 2011, all student Moodle accounts automatically have your student Gmail address entered by default and the email address field will no longer be changeable.  This means you must activate your student email account in order to receive forgotten password reset notices and email messages from your instructors, an important mode of communication in an online class.  If you prefer to use another email account to read your mail, you can set up forwarding in your student Gmail account… Step-by-step instructions to set up forwarding are found on page 7 of Student Email How-To (pdf).

To make sure you’re ready for the first day of class, check out your student Gmail account and get it set up and ready to go…

Activate Student Gmail AccountActivate Your Free Student Gmail Account

Download Detailed Step-by-step Instructions

For help, contact student Gmail support:
Phone: 360-992-2010
Email: gmailhelp@students.clark.edu
Visit: Scarpelli Hall 135 computer lab

Another change to Moodle over the summer of 2010 was the adoption of the new student usernames to match your computer lab logins and Gmail accounts… For more information about that change read MoodleMorphosis.  8-)

└ Tags: Email, Moodle, My Account, Tech Help
2 Comments

Is “E” for Me?

Posted In: eLearning, General Tips, Resources

Today’s learning is different from traditional face-to-face learning in many respects.   Some individuals feel more comfortable learning in an online or web-enhanced environment than others.   Are you a good fit for online or web-enhanced learning?  Find out by completing the SmarterMeasure assessment.  It will take you about 35 minutes from start to finish, but you can log out and complete it later if necessary.  After you login, you will receive an email from SmarterMeasure with a PIN number that will allow you to log back in later or review your results.

SmarterMeasure is meant to be an interesting experience by which you may learn more about yourself and how to succeed in an online or web-enhanced environment.  Take your time to answer the questions about yourself honestly.

The 6 categories of questions are:

  1. Life Factors
  2. Individual Attributes – procrastination, time management, willingness to ask for help, academic attributes
  3. Learning Styles – what is your predominant learning style?
  4. Technical Competency, Skills, and Knowledge
  5. Reading Rate and Recall
  6. Typing Speed and Accuracy

You will receive a full report immediately following the completion of all areas of SmarterMeasure.  You may email this report, print it, or download it to save for future reference if you like.  It also provides links to some web tools designed to improve your tech readiness in specific areas.

To login, click here: SmarterMeasure or go to:  www.clark.smartermeasure.com
Then use the following credentials to start your self-assessment…

username:  eClark
password:  Penguin

└ Tags: Resources
 Comment 

A Touch of Moodle

Posted In: eLearning, General Tips

We’ve had some Smart Penguins with tablets and smartphones asking us about mobile apps for their courses in Moodle.  There are a variety to choose from, but for our campus, a few seem to stand out from the others… So here’s your chance to try some out and of course, be sure to let us know what you think!

Note:  Mobile devices will not provide full feature functionality in Moodle and should NOT be solely relied upon when taking an online or hybrid course.

FYI, our current version of Moodle is 1.9… The apps shown in the videos below can be found here:

Moodle Touch (Moodle on mobiles)

mTouch for iPhone and iPod Touch part 1:

mTouch for iPhone and iPod Touch part 2:

mTouch+ for iPad:

mTouch-U for all platforms:

└ Tags: Mobile, Moodle
5 Comments
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How Do You Use This Site?

The posts here address common questions and provide resources that smart students have been asking eLearning...

New to Moodle? Go straight to the Moodle Tutorials page.

Searching for the answer to an issue? You can search by category, tags, or search box all found on this page.

If you can't find the answer here and need help with a technical issue, file a Tech Ticket.

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Spring Quarter Start Info:

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Allow 1 full business day

Spring Online Classes Available By:
NOON on April 8

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