Browsing for Browsers
Getting the right browser setup and running is critical to your success with online coursework. Mozilla Firefox is the browser of choice and is at the top of the recommended list for Moodle as it presents the fewest issues for users. Firefox installs easily and comes setup for access to your online course. When Clark eLearning Tech Support is contacted to resolve various display, online testing and forum issues, we will always recommend that users download and install Firefox and use it to access Moodle.
If your instructor requires you to use Internet Explorer for your class, Internet Explorer 7 is compatible with our current version of Moodle. Internet Explorer 8 is not fully compatible, but users can click the “Compatibility View” button to improve the situation. By placing the IE 8 browser in compatibility mode you will force the browser to behave as an IE 7 version while working in Moodle. This is important so you can view all content, such as assignments, forum text boxes, etc. Moodle users have also been reporting multiple incompatibility issues with Internet Explorer 9, so we are advising that users not upgrade to this browser yet or switch to Firefox instead.
Users should also be aware that two other popular browsers, Safari and Chrome, are not recommended for use with our current version of Moodle and some users have reported various display issues with discussion forums and quizzes. Once again, Firefox for Windows or Mac should be the browser of choice.
If you’re using AOL or NetZero as your ISP, you’ll find that Moodle does not support their web browsers. When trying to view various pages or content, you may get error messages such as “Navigation Canceled” or “Page Not Found,” due to this incompatibility. Qwest also had a specialized version of Internet Explorer which can cause certain items or tables to not display. To remedy the situation, you’ll need to download and install Firefox (for PC or Mac). After you’ve installed the new browser, you’ll need to connect to your ISP as you normally would, then minimize that browser and open Firefox to access your online courses.
I can’t not open or download adobe reader… Please help!! I have both explorer and firefox neither will work and I can’t open pdf. docs I have unblocked pop-ups and upgraded java. I can open pics. and videos, but no docs.
Thanks
It sounds like you’re having trouble installing the Adobe Reader plugin/program… Our response with contact information has been sent to your email address. In the meantime, there are other ways of viewing pdf files. This post may help:
http://www.smartpenguin.org/smartpenguin/2009/11/16/whats-up-doc/
Be sure to contact us to get this fixed.
I cannot enter BB email system, nor the BB system at all. I took the summer off, what gives…….
I am using Firefox Mozilla as well.
That’s because Blackboard accounts are only enabled during the quarter for which you’re registered. You can read more about Blackboard account availability and dates in this post:
http://www.smartpenguin.org/smartpenguin/2010/06/12/who-erased-my-blackboard/
I completed my 15 minute timed quiz in Blackboard for Womens Studies after just two minutes. When I went to click submit at the bottom the elapsed time box was covering it. I wasnt able to click save or submit because I couldnt see it. I knew if I clicked refresh or tried to go out of the quiz and come back I couldn’t restart the quiz (it is a one time only quiz). The only other thing I could think to do was let the quiz time out in hope it would save my answers upon the 15 minute forced completion time. When the clock kept ticking passed 15 minutes I tried something else. I double clicked on the elapsed time box and it highlighted so I used the backspace button thinking it might delete the elapsed time box but it only ended my quiz and sent me out of it. When I went back in to the quiz to look at my results it said I hadnt completed the quiz so it must not have saved my answers. Now I am at risk of receiving zero points for this quiz and having this issue on my other weekly quizzes. Any suggesstions?
This is a known issue, Jamie, when using Internet Explorer 8… So there is away to keep this from happening again, just read this post:
Test Timer Issue with IE 8 and Blackboard
Your best choice is to download and install the Mozilla Firefox browser, since that is also the browser of choice for upcoming Moodle Joule, which will soon replace Blackboard.