Getting the right browser setup and running is critical to your success with online coursework. Mozilla Firefox is the browser of choice and is at the top of the recommended list for Moodle as it presents the fewest issues for users. Firefox installs easily and comes setup for access to your online course. When Clark eLearning Tech Support is contacted to resolve various display, online testing and forum issues, we will always recommend that users download and install Firefox and use it to access Moodle.
If your instructor requires you to use Internet Explorer for your class, Internet Explorer 7 is compatible with our current version of Moodle. Internet Explorer 8 is not fully compatible, but users can click the “Compatibility View” button to improve the situation. By placing the IE 8 browser in compatibility mode you will force the browser to behave as an IE 7 version while working in Moodle. This is important so you can view all content, such as assignments, forum text boxes, etc. Moodle users have also been reporting multiple incompatibility issues with Internet Explorer 9, so we are advising that users not upgrade to this browser yet or switch to Firefox instead.
Users should also be aware that two other popular browsers, Safari and Chrome, are not recommended for use with our current version of Moodle and some users have reported various display issues with discussion forums and quizzes. Once again, Firefox for Windows or Mac should be the browser of choice.
If you’re using AOL or NetZero as your ISP, you’ll find that Moodle does not support their web browsers. When trying to view various pages or content, you may get error messages such as “Navigation Canceled” or “Page Not Found,” due to this incompatibility. Qwest also had a specialized version of Internet Explorer which can cause certain items or tables to not display. To remedy the situation, you’ll need to download and install Firefox (for PC or Mac). After you’ve installed the new browser, you’ll need to connect to your ISP as you normally would, then minimize that browser and open Firefox to access your online courses.