Although Smart Penguin provides the solutions to, or the prevention of, most technical issues that Clark College Blackboard users may experience, things may still go awry. To help you get back to your online coursework more quickly, the tech support team in the eLearning Department now provides a new system, called Tech Ticket, which can be used to submit the details of a technical issue. In a series of short questions about your computing environment, you can quickly convey some of the important keys needed for an accurate diagnosis, which helps speed resolution. You can find the link to file a Tech Ticket in the sidebar here on Smart Penguin’s main post page, among our links at the bottom of the page, or just click the underlined link above or the name image below.
