If you’ve recently registered for classes and are trying to login on Clark’s Moodle without success, the most likely reason is that you don’t have an account in Moodle yet. It can take one business day for your Moodle account to be created.
If you’ve had a course in Moodle before, then you should still have an account and be able to login. Be sure you’re entering your username and password carefully (usernames are not case sensitive, but passwords are). If you have forgotten your password and your student Gmail account has been activated, you can use the password reset utility on the Moodle login page. Just be sure to enter either your username or your student Gmail address. The password reset utility will only send to your student email address. Note: If you have disabled your email in Moodle, that will prevent you from receiving your password reset notifications and you will need to file a Tech Ticket to have your Moodle password reset.
Once you’ve logged in on Moodle, your new classes for the upcoming quarter may not appear until the session starts. If you don’t currently have any available courses in Moodle, you will see this message in the center frame, “No course information to show.” Once the instructor has made the course available to students, you will see the course name when you login on Moodle, which you can click on to enter the course. The date below shows the latest date and time when you should expect your fully online courses to be available.
Spring quarter online classes in Moodle should be available by noon on:
Some instructors will make their online courses available to students a few days early, but many follow the college schedule. So the latest you should see your online course appear is noon on the first day of classes. If not, file a Tech Ticket right away so we can get you going. Hybrid, web enhanced, and face-to-face courses may be turned on later, after you have met with your instructor. It is also possible that your course may not be using Moodle, so check with your instructor.
While you’re waiting for the new quarter to start, take the opportunity to get acquainted with Moodle by clicking on the glowing green Moodle Help after you first login. There are resources available there to help you check and make sure that you and your computer system are ready for Moodle. If you decide that you need some help to prepare, you will find the support contacts and orientation information you need there. For fully online students, be sure to check out the online Moodle tutorials page here on Smart Penguin as well as the Test Taking Tips page. Finally, since many instructors will send out email announcements to their classes using the college provided student Gmail addresses, you’ll want to make sure that your student Gmail account has been activated, is functioning correctly, and is ready to go. Taking these vital first steps is the key to your success in a class using Moodle.