Not in the Moodle?
If you’ve recently registered for classes and are trying to login on Clark’s Moodle without success, the most likely reason is that you don’t have an account in Moodle yet. It can take one business day for your Moodle account to be created.
If you’ve had a course in Moodle before, then you should still have an account and be able to login. Be sure you’re entering your username and password carefully (usernames are not case sensitive, but passwords are). If you have forgotten your password and your student Gmail account has been activated, you can use the password reset utility on the Moodle login page. Just be sure to enter either your username or your student Gmail address. The password reset utility will only send to your student email address. Note: If you have disabled your email in Moodle, that will prevent you from receiving your password reset notifications and you will need to file a Tech Ticket to have your Moodle password reset.
Once you’ve logged in on Moodle, your new classes for the upcoming quarter may not appear until the session starts. If you don’t currently have any available courses in Moodle, you will see this message in the center frame, “No course information to show.” Once the instructor has made the course available to students, you will see the course name when you login on Moodle, which you can click on to enter the course. The date below shows the latest date and time when you should expect your fully online courses to be available.
Spring quarter online classes in Moodle should be available by noon on:
April 8th
Some instructors will make their online courses available to students a few days early, but many follow the college schedule. So the latest you should see your online course appear is noon on the first day of classes. If not, file a Tech Ticket right away so we can get you going. Hybrid, web enhanced, and face-to-face courses may be turned on later, after you have met with your instructor. It is also possible that your course may not be using Moodle, so check with your instructor.
While you’re waiting for the new quarter to start, take the opportunity to get acquainted with Moodle by clicking on the glowing green Moodle Help after you first login. There are resources available there to help you check and make sure that you and your computer system are ready for Moodle. If you decide that you need some help to prepare, you will find the support contacts and orientation information you need there. For fully online students, be sure to check out the online Moodle tutorials page here on Smart Penguin as well as the Test Taking Tips page. Finally, since many instructors will send out email announcements to their classes using the college provided student Gmail addresses, you’ll want to make sure that your student Gmail account has been activated, is functioning correctly, and is ready to go. Taking these vital first steps is the key to your success in a class using Moodle.
I am unable to get in to Moodle. It’s my first class taught on Moodle, but according to your website, Moodle should have been available for access around 3/28?
My user name is xxxxx####, and I tried the pw of my last 5 SSN.
thanks,
deanna
That’s not an uncommon password mistake, Deanna, to use the last five digits of your SSN instead of your SID (Student ID) number. Your SID is your unique Clark ID number, starts with 940- and is nine digits long. Anyway, it looks like you were able to access your first course taught in Moodle the following day and hopefully you are finding everything you need. Be sure to file a Tech Ticket if you have any trouble.
I registered for #7774 around 10 am this morning but can not log in.
It can take 12-24 hours for all of the registration and account processes to be completed, Sabrina. Our eLearning Moodle enrollment processes are run twice daily and it looks like you were able to login after the next process run. Enjoy your course!
How do I login to my classes? I have 2 classes I am required to take on Moodle and I do not understand at all how to login to get to them…
You might find our Moodle Tutorials page helpful, Loren. You can watch videos, or study a step-by-step Moodle orientation site with screenshots, or both. We also have scheduled eLearning orientations that you might want to attend, or call the main office to make an appointment for a one-on-one session… Here is the orientation schedule page:
http://www.clark.edu/academics/eLearning/student_orientation.php
I do not understand why username and password had to change I am a returning user and cannot get logged in. It tells me to go to Current Students then student self service utility. I did all that and no luck. I do not want to fall behind as this quarter is so much shorter and this class is a 5 credit class. Please help Thank You
Changing the Moodle username to match your other student accounts was done to make it easier for everyone, Glenda. Student comments had indicated that they wanted the usernames to match, a change which was possible with Moodle. In the long run, it should help make it less confusing.
Since we can’t help you with your login issues in a public forum, you should file a Tech Ticket right away… Here is the address:
http://onlinecoursesupport.com/clark/
You can always find the glowing green link to Tech Ticket on the sidebar on Smart Penguin and on the eLearning Tech Support page as well.
I have been trying to get into moodle since Mon. 6.27 and am having no luck, instructor has not dropped me, Have tried my last qtr’s login, and password, Have used the new instructions and I still can not get in. help.
It sounds like you need to file a Tech Ticket right away, Vicky! Here is the address:
http://onlinecoursesupport.com/clark/
You can also find the glowing green link to Tech Ticket on the sidebar on Smart Penguin and the eLearning Tech Support page.
I am having trouble getting in my gmail account. i have gotten into it before but it does not like my password and i cannot figure out what my user name and password is for moodle. i do not use the computers at school so i do not know my username.
shelby
You can access the information you need online by visiting the Current Students page. Enter your Student ID number and your Global PIN and your Moodle username will be displayed.
This post has all the information you need about getting help with your student Gmail account: First Class Email
I have been trying to log onto Moodle since Noon of today. My username is correct and my SID. But it will not let me log in. I called eLearning, and they told me to email my teachers. However, I have an assignment due before Noon tomorrow that I need to start. And there is a possibility I could be dropped from the class! Help!
Kayde, you should file a Tech Ticket right away so we can look up your account and see what’s wrong:
http://onlinecoursesupport.com/clark/
I am trying to log on to Moodle and my e-mail is not in the system.. Any ideas?
The email addresses for students in Moodle will be your free Clark Gmail account, so you will need to activate and check that account when using the password reset utility in Moodle. If you have disabled your email in Moodle, then you won’t receive that password reset message. Your best bet in that case is to file a Tech Ticket right away, requesting a password reset. You should receive a response to Tech Tickets between 8 AM and Midnight, 7 days/week. Here’s the web address to visit and bookmark Tech Ticket: http://onlinecoursesupport.com/clark
Hi I am a second quarter student, and I can’t for some reason open outline notes for my 120 class. Is there anything I have to do? Let me know thanks.
Just file a Tech Ticket, Vladimir, and be sure to give as many details as possible whenever you have issues such as this. The more information you can provide, the faster we can locate and resolve the problem for you. Of course, you should always notify your instructor as well.
this is my first quarter at clark and i watched a video tutorial on how to access my moodle classes and stuff. i logged into my moodle account just fine, but only one of my courses shows up. i registered for three. trying to figure this out before monday. please help me
Don’t worry, Lauren… Not all instructors will make their courses available before the first day of class. If it is an online course (does not meet face-to-face) then it should show up in your course list by noon on the first day of the quarter. If it is a hybrid, web-enhanced, or face-to-face course then it may not show up in your list of courses in Moodle until after your class meets the first time. Keep in mind too, that some courses may not be using Moodle at all. The time to file a Tech Ticket for help is when you have signed up for an online course and it is not available after noon on the first day… Here’s a link, if you need it: http://onlinecoursesupport.com/clark