Although Smart Penguin provides the solutions to, or the prevention of, most technical issues that Clark College Blackboard users may experience, things may still go awry. To help students and faculty get back to their online coursework more quickly, the tech support team in the eLearning Department now provides a new system, called Tech Ticket, which can be used to submit the details of a technical issue. In a series of short questions about their computing environment, online users can quickly convey some of the important keys needed for an accurate diagnosis. Tech Ticket then allows direct communication with eLearning tech support for improved collaboration and information exchange to aid a swift resolution. You can find the link to file a Tech Ticket in the sidebar here on Smart Penguin’s main post page, among our links at the bottom of the page, or just click below.
Just a quick shout-out to the Clark College Math Department… If you’ve signed up, or are thinking about signing up, for an online math class at Clark, be sure to check out their website at 
