Although Smart Penguin provides the solutions to, or the prevention of, most technical issues that Clark College Blackboard users may experience, things may still go awry. To help students and faculty get back to their online coursework more quickly, the tech support team in the eLearning Department now provides a new system, called Tech Ticket, which can be used to submit the details of a technical issue. In a series of short questions about their computing environment, online users can quickly convey some of the important keys needed for an accurate diagnosis. Tech Ticket then allows direct communication with eLearning tech support for improved collaboration and information exchange to aid a swift resolution. You can find the link to file a Tech Ticket in the sidebar here on Smart Penguin’s main post page, among our links at the bottom of the page, or just click below.
Our returning visitors will notice that Smart Penguin has undergone a molt! Take a look around and feel free to use our new feedback form to let us know if there are any problems, as we continue to preen and tweak our new look… Happy New Year to all of our fellow Smart Penguins!
A low-tech penciled test can be stressful enough, but when you add technology to the mix, it’s even more important to be well prepared. Check out our Blackboard Test Taking Tips page to make sure technology is a neutral force when you show what you know!
There are many students new to Blackboard who are augmenting their education by developing important computer skills. Knowing how to create and submit appropriate file types for various documents can be a marketable asset worth learning. Instructors will usually specify what file types they can accept, which you must adhere to when submitting your work. Some common file examples for documents would be .doc or .docx, .pdf, and .rtf.
Using the right program is the first key to achieving the correct file type… The second key is clicking File and Save As (not Save) and selecting the specified file type before naming your file. View Full Article »
A common complaint when visiting the Clark Blackboard site, is the warning screen some will see about the site’s security certificate. The best solution for browsers which display this nag screen is to add an exception for Clark.Blackboard.com when prompted. Clark’s Blackboard certificate is valid and good until 2011. For those geeks who are extra wary, here is a handy tool for diagnosing incidents like this:
Check on Security Certificate
Type in https://clark.blackboard.com and click Check Site for a full report
Just a quick shout-out to the Clark College Math Department… If you’ve signed up, or are thinking about signing up, for an online math class at Clark, be sure to check out their website at http://web.clark.edu/math/OL/index.htm for some information that’s essential for your success, as well as tips for writing math notation in Blackboard. You’ll always find their link in our Blogroll below.
How would you like to give a test instead of taking one? Even if you have blazing fast internet service, wouldn’t it be nice to know just how fast your connection is to our Blackboard servers in Washington, DC? The truth is, Blackboard can be troublesome for users on dial-up and nearly impossible for those with internet service via satellite provider. For those with satellite service, the latency created by the distance between the earth and your host’s satellite (~23,000 miles) causes the problem, and much like its issue with online gaming, there is no consistent solution. Dial-up can create an issue with Blackboard because of slow response time, as well. Some have reported success by waiting until off peak hours to access their class. Others might travel closer to town where they can find a faster connection, such as their local library, college computer lab, or other public locations. Whatever your resources, you may find this speed checker helpful…
Blackboard Speed Checker
As the Clark College eLearning Systems Administrator, I often come across interesting and useful information, ideas, and resources that may assist you in your elearning endeavors. I will use this site to post my discoveries so check back now and then, feel free to comment or ask questions about Blackboard, and sign up for the rss feed or email subscription.
