On June 22, all student Moodle usernames were changed to match your username for the computer labs and student Gmail name (the part before @students.clark.edu). For example, if your student Gmail address is o.oswald2@students.clark.edu then your username would be o.oswald2 … To determine your username, use the Student Self Service utility on the Current Students […] ↓ Read the rest of this entry…
As you probably know, most online services at Clark now require an activated student Gmail account. Beginning Summer quarter 2011, all student Moodle accounts automatically have your student Gmail address entered by default and the email address field will no longer be changeable. This means you must activate your student email account in order to […] ↓ Read the rest of this entry…
If you’ve recently registered for classes and are trying to login on Clark’s Moodle without success, the most likely reason is that you don’t have an account in Moodle yet. If the date for new account creation has passed (posted below), then it might help to know that it can take 12-24 business hours for […] ↓ Read the rest of this entry…
This is a special notice to our Clark penguin colony to alert you to a potential email phishing scam. The message implies it is coming from the Blackboard or Moodle System Administrator and requests that you click on a link to clear up a problem with your account. Be forewarned that we will never send […] ↓ Read the rest of this entry…
One of the more challenging things to deal with in online learning is the occasional technical issue. Having to describe the problem to those of us in tech support can be frustrating or time consuming. Knowing the particular details of your computer system, such as PC or Mac, which operating system, etc. plus reporting any […] ↓ Read the rest of this entry…
Although Smart Penguin provides the solutions to, or the prevention of, most technical issues that Clark College Blackboard users may experience, things may still go awry. To help you get back to your online coursework more quickly, the tech support team in the eLearning Department now provides a new system, called Tech Ticket, which can […] ↓ Read the rest of this entry…
The posts here address common questions and provide resources that smart students have been asking eLearning...
New to Moodle? Go straight to the Moodle Tutorials page.
Searching for the answer to an issue? You can search by category, tags, or search box all found on this page.
If you can't find the answer here and need help with a technical issue, file a Tech Ticket.
Feel free to offer constructive comments, help tech support collect data on an issue, or provide feedback on what is or isn't working. You can stay updated by subscribing to the RSS feed and follow @smartpenguin on Twitter for Clark College Moodle events and online student information alerts.
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New Moodle Winter Accounts Available:
JAN. 3 ...What time? Follow Smartpenguin twitter alerts for prompt notification when these are ready
Winter Online Classes Available By:
NOON on JAN. 9
If you're a Clark College Moodle Joule user and you've read through the information here on Smart Penguin, but still need help, you may file a Tech Ticket with eLearning Technical Support...
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