If you’re a Clark College Blackboard user with a technical issue and you’ve read through the information on Smart Penguin but still need help, you may file a ticket with eLearning Tech Support by filling out the form below.  After submitting the form, you will see your message appear, which indicates the form is being processed.  A confirmation email will be sent to the address you provide when you submit the ticket, along with a link back to your private ticket communication page.  You may submit any additional communication using the blank text field.  When tech support updates your case, you will receive another email with a link back to your ticket page.

Because automated ticket update notifications are sent to your email address, be sure to enter it correctly and that it is a working email account –> Note: Clark Gmail accounts must be student activated to work.  If you do not receive confirmation, check your spam folder.  Do not reply to the email notifications directly because we will not receive them.  Only reply on your ticket message page.

For the quickest resolution of technical issues, include as much information about your computing environment as possible, as well as the steps you were taking when the issue occurred and any error message details.  Please tell us the following*:

*Note:  Some fields require input

Your email address (required) - must be accurate!

Re-enter email address (required)

First name

Last name

Blackboard username

*Note: If this is a simple password reset request, you may skip the remaining questions and enter "password reset" in the required fields below before sending... If not, please tell us:

Type of computer?
 PC  Mac  Other

Which operating system were you using when the trouble occurred?
 Windows 7  Vista  XP
 Snow Leopard  Leopard  Tiger
 Ubuntu  Red Hat  Other

Which internet browser were you using? (check all that you tried)
 Internet Explorer 8  Internet Explorer 7  Internet Explorer 6
 Firefox  Safari  Chrome  Other

Issue occurred on campus?
 Computer Lab  Staff Workstation  Wireless

Issue occurred at home using what connection? (check all applicable)
 Cable  DSL  Satellite  Dial-up  Wireless Network
Internet Service Provider you were using? (i.e. Comcast, Quest, AOL, etc.)

If the issue occurred at another off campus location, where?

Name of course where you experienced the issue

Message subject (required)

Describe the issue or the steps to replicate (required)